HIIN – Patient and Family Engagement
Thank you for your interest in engaging patients and their families in your organizations day-to-day operations. Below are materials you may find helpful.
If you have any questions or issues with the links, please contact Hallie Morgan at hmorgan@wvha.org.
Reference Handouts:
- Guide for plannning a PFAC
- Internal PFAC Recruitment Email Template
- Interview Guidelines
- Issues Tracker Sample
- Meeting minutes template
- NCQCPFAC Sample agenda
- PFAC Advisor Job Description
- PFAC Agenda Sample
- PFAC Application_Carolinas Healthcare
- PFAC Application_Univ of Washington
- PFAC Delegation of Duties Table
- Reference Form for Applicants_Carolinas Healthcare
- Sample Interview Questions
- Declining PFAC Candidate letter template
Activity Handouts:
- 2017 WVHA PFAC Collaborative Action Plan
- Communication is Key PFAC Role Play
- Focusing on Advisor Communication
- Focusing on Staff Communication
- Structure Checklist
PowerPoint Slides:
Videos:
- PFAC Training Videos Password = wvha2017